Preserved Flower Box

Refund & Return Policy

At Beeluxeskin, we believe shopping online should feel simple and fair. If something isnt right with your order, well work with you to find a reasonable solution. Please review the details below so you know exactly how returns and refunds work.

1. Returns Window

We accept return requests within 30 days from the date your order was delivered.

After 30 days, were unfortunately unable to offer a refund or exchange.

2. Return Requirements

To qualify for a return:

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  Items must be unused, unworn, and in resale condition
  
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  Original packaging must be included whenever possible
  
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  A valid order number or proof of purchase is required
  

Items that show signs of use, damage, or alteration may be refused.

3. Items That Cannot Be Returned

For hygiene, safety, or customization reasons, we do not accept returns for:

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  Personalized or made-to-order products
  
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  Final sale or clearance items
  
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  Gift cards
  
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  Sealed items once opened (if applicable)
  

These items are final sale unless they arrive defective.

4. Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery.

Include:

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  Your order number
  
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  Clear photos showing the issue
  

Once verified, we will offer a replacement or a full refund no return required in most cases.

5. How to Start a Return

To request a return, email us at [your email address] with your order number and reason for return.

Returns sent without prior approval may not be accepted or refunded.

6. Return Shipping

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  Customers are responsible for return shipping costs
  
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  Shipping fees are non-refundable
  
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  We recommend using a trackable shipping method
  

If the return is due to our mistake, we will cover all related costs.

7. Refund Processing

Once your return is received and inspected, youll be notified of the decision.

Approved refunds are issued to the original payment method within 510 business days.

Processing times may vary depending on your bank or payment provider.

8. Exchanges

We currently do not offer direct exchanges.

If youd like a different item, please return the original product and place a new order.

9. Policy Abuse

We reserve the right to limit or deny refunds in cases of excessive returns, suspected fraud, or abuse of our policies.

10. Contact Us

Questions? Were here to help.

Beeluxeskin

Email: support@beeluxeskin.store